Career Opportunities

Position Overview: The Customer Service Representative contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.

Essential Functions:

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications:

• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Knowledge of clerical procedures and ability to organize files and records
• Excellent customer service skills, providing courteous and prompt assistance
• Accurate cash handling and cashiering abilities
• Strong multitasking skills with attention to detail
• Flexibility in scheduling, including weekends and holidays
• Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds

Schedule:

• 8-hour shift, 10-hour shift
• Day shift, Evening Shift
• Saturday availability

We are seeking a full-time or part-time emergency veterinarian to complete our team at Westside Animal Emergency in Lithia Springs, GA.  

Westside Animal Emergency is a trusted provider of high-quality emergency veterinary care about 15 minutes west of Downtown Atlanta.  Our doctor team practices a wide range of emergency services in a 6,000 ft², state-of-the-art hospital supported by a full-complement of experienced technicians and support staff.   

Hospital features include:

• Well-established and trusted in the community
• Beautiful, newly built facility
• State-of-the-art surgical suite
• Oxygen therapy cages
• Comprehensive in-house laboratory  
  •  ProCyte DX
  • Sedivue DX
  • Catalyst 1 & DX
• Brand new digital radiology system 

Offer details include:

• A generous signing bonus and relocation coverage
• Competitive salary with ProSal and straight salary options
• CE allowance starting at $2.5k with additional PTO
• Comprehensive health, dental, vision coverage
• 401k with company contribution
• Professional membership and licensure reimbursements
• Free subscription to the Calm App with additional EAP resources to support employee wellbeing

If you have any questions or would like to consider joining our team, please contact Mindy Stalter at mstalter@petvetcarecenters.com. #LI-MS1

Westside Animal Emergency Clinic is a small animal hospital that has been an important part of the community for 19 years. We have recently expanded into a state of the art, 6,000 sq ft facility.

Looking for individuals who:

• have stellar communication skills
• rock the ability to multi-task
• enjoy laughter and good music
• are chill and able to perform well under pressure in a fast paced environment both independently and as a team member
• are self motivated and detail oriented, but also work cohesively with our amazingly fantastic staff and DVMs
• like double-time pay on major holidays
• are computer literate with strong typing skills
• able to lift 40+ pounds (and enjoy bragging rights on being able to lift heavier dogs than some of our other staff and DVMs)
• enjoy friendly holiday themed competitions
• enjoy maggots, wolf worms, pustular discharges and proptosed eyes and all the other super fun "gross" stuff that comes with emergency medicine
• have your own dependable transportation
• enjoy occasional Nerf gun wars to help relieve stress during hectic shifts and won't fuss if accidentally shot above the shoulders
• and of course, you should absolutely love cats and dogs!

Responsibilities (day-to-day activities, but are not limited to):

• greet and welcome in Owners and patients
• answering multi-line phone system with a cheerful demeanor
• assisting fellow Techs, Assistants and DVMS
• proper restraint of cats and dogs
• ability to place IV caths
• blood draws
• familiar with Idexx in-house lab equipment
• assisting in radiographs
• properly administer IV, IM, SQ injections
• have great aim for Nerf gun wars
• amazing client communications
• check in/out Owners
• taking payments
• surgical prep, monitoring and recovery
• helping to maintain a clean and healthy environment

If you are interested in joining our freaking amazing team please submit your resume by email and our Practice Manager will contact you.
Job Type: Part-time, with potential to move in to Full-Time

Scheduled hours will include evenings, weekends, and some holidays.

We are currently accepting applications for full time and part time CVT/LVT/RVT and experienced Veterinary Assistants. Due to the nature of our clinic, applicants MUST have a minimum of 4 years experience working at a veterinary practice with exposure to critical care and/or emergency medicine.

Compensation will be based on experience, skill level, and shifts worked.

*Benefits are offered to Full-Time employees*

*Yearly scrub allowance offered to FT & PT employees*

Job Types: Full-time, Part-time

Pay: $13.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Holidays
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Veterinary Technician Experience: 2 years (Required)

License/Certification:

• Veterinary Technician Certification (Preferred)

Position Overview:

The Veterinary Technician supports hospital operations by providing dedicated quality veterinary care and exceptional service to our patients and clients. Responsibilities include providing patient care by determining animal requirements, conducting examinations and diagnostic procedures, assisting during surgery and operations, providing nursing care, assisting with feeding and caring for patients, maintaining medical supplies and equipment, overseeing triage and discharging patients, and maintaining patient medical records.

Essential Position Functions:

• Determine animal requirements by conducting examinations and interviews, reviewing care plans and records, completing laboratory tests and studies, and diagnostic imaging.
• Care for patients by taking vital signs, collecting samples, administering medications, drugs, and vaccines, and bandaging and wrapping wounds.
• Support patient examinations and operations by assembling required supplies and instruments, securing and bringing patients to examination rooms, and restraining patients; aids as directed by the veterinarian.
• Provide excellent pet care by applying full knowledge of anatomy, physiology, disease processes, pharmacology, specialized equipment usage, and specialized drug administration.
• Obtain and verify medications.
• Ensure that patients have food and water, clean patients' rooms, cages, and equipment; observe patients for clinical signs of disease.
• As directed, fill prescriptions and administer medications, including proper documentation, logging, and security of controlled drugs.
• Maintain a safe, secure, healthy, and humane environment by sterilizing and wrapping instruments, sanitizing and disinfecting holding and operating areas, storing sterile supplies, verifying shelf life, following standards and procedures, and in compliance with applicable legal regulations.
• Maintain medical records by documenting patients’ conditions, reactions, and changes; update the database in an accurate and timely manner.
• Communicate with the pet owner about the status of the patient, as directed by the veterinarian.
• Maintain equipment by following operating instructions, troubleshooting breakdowns, maintaining equipment supplies, performing preventive maintenance, and calling for repairs.
• Maintain inventory, place orders for needed supplies, verify, and maintain receipts.
• Update job knowledge by participating in educational opportunities and reading professional journals.
• Release pets to their owners as directed; ensure that every animal released is clean and properly groomed before their release.
• Understand and carry out oral and written directions.
• Perform other duties as assigned by Manager or practice.

Additional Position Functions:

Assignment to the specialty medical areas listed below may require the following additional job functions:

Cardiology

• Collect and submit laboratory samples.
• Identify common and acquired cardiac disorders and arrhythmias.
• Set up and calibrate transducers/physiographs to measure intracardiac and intravascular pressures.
• Understand the basic physiology and engineering of pacemakers.

Dentistry

• Perform dental cleanings, polishing, and intraoral radiographs.
• Perform nerve blocks.
• Assist with dental procedures and oral surgery.

Dermatology

• Prepare and administer medications, intravenously, orally, and topically.
• Perform ear cleanings and minor flushes.
• Obtain skin scrapes and tape samples.
• Prepare skin and ear cytology.
• Induce and monitor anesthesia.
• Place intravenous catheters.

Emergency

• Assist veterinarians with a variety of emergency procedures and critical care situations.
• Monitor vitals, place catheters and take x-rays.
• Clean wounds and apply casts or bandages.
• Give injections and take blood samples.
• May have to be on call in the intensive care unit.

Imaging

• Assist veterinarians with a variety of diagnostic imaging modalities, including digital radiography, computed tomography, magnetic resonance imaging, ultrasound, etc.

Integrative

• Maintain logs of pet diagnoses, treatments, and follow-up results so veterinarians can track responses to integrative care.

Internal Medicine

• Research general wellness and preventative medicine for patients.

Neurology

• Perform various technical procedures, including anesthesia support and monitoring, intravenous catheter placement, venipuncture, IV injections, wound management, drug administration assistance, bandage care, surgery support, and various routine diagnostic Electromyography (EMG) testing.

Oncology

• Assist veterinarians with pet assessment, diagnostics, treatments, and procedures.
• Provide empathy, comfort, and unparalleled nursing care to all pets and serves as a strong pet advocate during the pet's hospitalization.
• Prepare and administers various chemotherapeutic agents.
• Provide the owner with extensive communication and education on various oncology disease processes.

Ophthalmology

• Assist veterinarians with ocular exams.
• Perform and/or assist with diagnostic testing (Schirmer Tear Testing, Tonometry, Ocular Ultrasounds, Electroretinogram testing, etc.).

Radiology

• Assist veterinarians with providing high-quality diagnostic imaging services to in-patient, out-patient, surgical, and emergency pets.

Surgery

• Provide extensive surgical assistance by preparing pets, scrubbing, shaving, acting as a surgical nurse, and operating specific surgical equipment and supplies.

Competencies:

• Care and Compassion: Displays a desire to build rapport, provide personal assistance, and emotional support.
• Team Orientation: Works cooperatively with the team to address tasks and accomplish goals.
• Dependability: Demonstrates responsibility in completing tasks and accomplishing goals.
• Initiative: Proactively looks for the opportunity to address and follow through on work activities.
• Flexibility and Multi-Tasking: Adapts quickly to changing demands and manages multiple priorities effectively.
• Communication: Uses effective and appropriate methods of interacting with others.
• Customer Services: Displays a desire to provide outstanding service and exceed customer expectations.
• Organization and Attention to Detail: Monitors and reviews information thoroughly and maintains an organized system for all documents.
• Adherence to Rules and Instructions: Consistently follows standard procedures.

Qualifications:

• High school diploma or GED.
• Two or more years of experience with veterinary appointments, surgeries, and nursing care for hospitalized and critical patients.
• Certified Veterinary Technician (CVT), Licensed Veterinary Technician (LVT), Registered Veterinary Technician (RVT), or the Licensed Veterinary Medical Technician (LVMT) preferred or as required by State.
• May consider an equivalent combination of education, certification, training, and/or experience.

Position Knowledge and Skill Requirements:

• Knowledge of the preparation, monitoring, and recovery of pets receiving surgery, as well as basic pet nursing.
• Ability to demonstrate and follow correct procedures in catheter placement, phlebotomy, emergency medicine, and digital radiology.
• Understand and limit the potential exposure to bites, scratches, and potential injuries.
• Able to restrain patients according to standard procedures.
• Fill prescriptions and monitor sedation procedures as directed by the veterinarian.
• Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors.
• Display confidence and reassurance when dealing with pets experiencing severe stress, illness, or pain.
• Communicate and approach job duties in a professional and mature manner.
• Must be flexible with scheduling and able to work some weekends and holidays.
• This is a strenuous job that requires a lot of lifting, cleaning, and constant motion.
• Depending on the functional area of assignment, tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of time standing and/or walking.
• May include some climbing, balancing, stooping, kneeling, crouching, or crawling.
• Some tasks involve the periodic performance of moderately physically demanding work, usually involving lifting or carrying moderately heavy animals (up to 50 pounds).
• Answer phones and perform other duties as needed by the hospital.
• Other duties and responsibilities as assigned by Manager or practice.

Additional Information:

The list of essential functions and additional functions, as outlined in this job description, is intended to be representative of the tasks performed within this position. The omission of any job function does not preclude management from assigning duties not listed herein if such functions are a required assignment for the position.